Exciting Updates: City of Pelham Unveils New 'Report a Concern' Portal and City App! -

In an exciting development that promises to elevate the level of service for the residents of Pelham, the City is thrilled to announce two significant enhancements to its digital infrastructure: the ‘Report a Concern’ portal is getting a makeover, and a brand-new City of Pelham app is on its way!

Why the Change?

First, let’s talk about the revamped ‘Report a Concern’ software. This is not just a software update; it’s a strategic move to enhance the efficiency and effectiveness of the City’s operations. How, you might wonder? By seamlessly integrating it with the City’s Enterprise Resource Planning (ERP) system, which allows for a more precise tracking of the City’s assets and resources.

So, what does this mean for you, our dear residents? Well, when you report a concern, the City will have a streamlined process in place to address it promptly. The commitment to enhancing the quality of life in Pelham is reflected in this upgrade, as it’s a pivotal part of the City’s ongoing efforts in this direction.

Setting Up an Account is Easy and Still FREE

With the launch of the new ‘Report a Concern’ portal, residents will be required to set up a new account. But here’s the good news: Just like the current software, setting up an account is a piece of cake and entirely cost-free!

Here’s a snapshot of what you can expect:

Simplicity: Creating an account and submitting concerns will be as easy as ever.
Efficiency: Thanks to integration with the ERP system, the City will be able to respond more promptly and effectively to your concerns.
Transparency: The new system provides better tracking and visibility, allowing you to stay informed about the status of your reported concerns.

We encourage you to check out our handy [Report a Concern Account Setup Guide (PDF)] before the official launch to ensure you’re well-prepared.

Transition Period: Starting in December

Now, for the practical details – the current ‘Report a Concern’ software will be phased out, beginning in December. But don’t fret; this phased transition ensures that everyone has ample time to sign up and get accustomed to the new and improved system. During this transition, access to the current software will still be provided for existing tickets. However, all new concerns must be reported through the new software.

We encourage you to explore and familiarize yourself with the new portal when it’s launched on November 13, 2023.

Introducing the City of Pelham App

And that’s not all. In addition to the web-based ‘Report a Concern’ software, the City is rolling out the City of Pelham app – a one-stop destination for all your interactions with City staff. It’s designed to make it even more convenient for you to engage with your city and stay connected to the community.

With the new app and integrated ‘Report a Concern’ software, you’ll have access to:

Seamless Reporting: Easily report concerns from your mobile device.
Service Requests: Submit various service requests directly through the app.
Real-time Updates: Stay informed about the status of your reported concerns.
City Information: Access important city news, events, and information.

The City of Pelham is dedicated to providing you with the best tools to engage with us, and these changes are a testament to that commitment. Your input and involvement are what make Pelham a great place to live.